OUR APPOINTMENT PROCESS FOR NEW MENTAL HEALTH PATIENTS

Step #1: Contact Us by Calling or Texting (719) 413-5005: Have your insurance details available when you start the process: Information needed include: 

• Full name
• Date of Birth
• Insurance Company / State 
• Member ID

Patients with insurance CAN be seen in less than 1 week once insurance is verified. 

For Some patients in Colorado with Insurance, our billing is done through a third party company (http://www.Sondermind.com) and patients will be required to complete the consent forms / set up their accounts within Sondermind Portal. 

 Patients  have 48 hours from time of booking an appointment to provide the  necessary information details. Any unverified appointment within this  time-frame will need to be re-scheduled! 

 Due to phone tags, we may  communicate with patients via our secured HIPAA-compliant phone system.  

Our Care Coordinator supports you from the very start! 

Please RESPOND to the text messages promptly! You will receive text messages to help you navigate 

• Completing our new patient forms
• Reviewing current medications / reason for visit
• Advise you on your out of pocket cost / co-pay if applicable. 

ALL THESE STEPS MUST BE DONE TO FINALIZE YOUR APPOINTMENT BEFORE 24 HOURS TO YOUR APPOINTMENT TIME!.

Let’s chat! Your provider will  help determine your treatment plan which may include therapy, medications,  and any supplements recommendation. Your follow-up appointment is set  with your provider 

Appointments are either in-person or telehealth

We currently use Zoom platform here: http://www.Zoom.us OR the video platform within http://www.Sondermind.com for some Colorado patients. Please review the appointment reminder for which platform to use.

 * IF more than 10 minutes late appointment will be rescheduled * 

If your appointment entails getting prescriptions, this will be sent electronically to your pharmacy of choice.

Your follow-up appointment will be set up by the provider you see.